Refund Policy

Because our products are made to order, customized, or prepared specifically for each customer, all sales are final. We do not accept returns or exchanges for changes of mind, incorrect sizes ordered, or accidental purchases.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us at help@boutiquebyallie.com within 7 days of delivery.

Include:

• Your order number
• A description of the problem
• Clear photos or videos of the item
• Photos of the packaging if the order was damaged during delivery

Please do not discard or return an item unless we instruct you to do so. After reviewing the claim, we may offer a replacement, store credit, or refund when appropriate.

Transfers and pressing

DTF transfers, rhinestone transfers, patches, and similar products must be inspected before application. We are not responsible for damage caused by incorrect temperature, pressure, pressing time, peeling method, washing, or application. Heat presses and materials can vary, so customers should follow our pressing instructions and test when appropriate.

Claims involving a printing defect or incorrect product must be submitted before the item is pressed, applied, washed, worn, or altered.

Cancellations

Because production may begin soon after an order is placed, cancellations are not guaranteed. Contact us immediately at momandallie06@gmail.com if you need to request a cancellation. Orders that have entered production cannot be canceled or refunded.

Final-sale items

Custom products, personalized products, digital items, gift cards, Live Claim purchases, clearance items, and sale items are final sale unless they arrive damaged, defective, or incorrect.

This policy does not limit any rights available to you under applicable law. do i have to put that