Processing times

Processing time is the time needed to prepare your order before it is transferred to the shipping carrier.

• Ready-to-ship items: Please allow 1–5 business days for your order to ship.
• Custom and made-to-order items: Please allow 6–10 business days for your order to be made and shipped.

Business days do not include weekends or holidays. During sales, Live Claims, holidays, or periods of high order volume, processing may take longer.

If your order contains both ready-to-ship and custom items, the entire order may ship together according to the longer custom-order processing time.

Shipping rates and delivery

Available shipping methods and rates are displayed at checkout. Delivery estimates begin after your order has been processed and transferred to the shipping carrier. Carrier delivery dates are estimates and are not guaranteed.

Tracking

When your order ships, you’ll receive tracking information using the email address or phone number provided at checkout. Please allow up to 48 hours for tracking updates to appear.

Shipping addresses

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact help@boutiquebyallie.com immediately. We cannot guarantee that an address can be changed after production or fulfillment begins.

Additional shipping charges may apply if an order is returned because of an incorrect or incomplete address.

Delayed, lost, or marked-delivered packages

Once a package has been transferred to the carrier, delivery delays can occur outside our control. If tracking has not updated or your package is marked delivered but cannot be located, contact the carrier first and then email help@boutiquebyallie.com with your order number. We’ll help you investigate the shipment.